Please do not send items back without receiving return instructions, as unauthorized returns may not be accepted.
Return Shipping
Unless the return is due to our error (such as receiving the wrong item or a product that arrived damaged or defective), customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue promptly, please provide:
Your order number.
Photos of the product.
Photos of the packaging.
A description of the issue.
Once reviewed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If approved, your refund will be issued to the original payment method used for the purchase.
Please note that your financial institution or payment provider may require additional time to process and post the refund after it has been issued.
Late or Missing Refunds
If you have not yet received your refund:
Check your bank or credit card account.
Contact your payment provider, as processing times may vary.
Contact your bank, as refunds can take several business days to appear.
If you have completed these steps and still require assistance, please contact our customer support team.
Exchanges
We do not offer direct product exchanges.
If you would like a different item, we recommend returning the eligible product (if applicable) and placing a new order once your return has been approved.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders that have not yet entered processing may be canceled.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return in accordance with this policy after receiving your order.
Return Processing Time
After your returned item is received, please allow approximately 5–10 business days for inspection and processing.
If your return is approved, the refund will be initiated promptly. The time required for the funds to appear in your account depends on your payment provider.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, please contact us.
